SHIPPING & DELIVERY

Shipping Policy:
Our shipping policies appear below. Orders also are governed by our Terms of Use, which you should also review.

Payment Methods:
Visa, MasterCard, Discover, American Express credit cards are accepted as well as Paypal.

All Orders:

• Orders are shipped via USPS Mail.
• Orders are typically processed within 24-48 Hours.  
• Order acknowledgement, confirmation of product availability, and USPS Delivery Confirmation tracking information will be provided to you via email after your order is processed.
• Large and oversized items may incur additional shipping charges. You will be notified of any additional shipping charges prior to final processing and shipping and will have the opportunity to cancel or change your order as you wish.

Expected Delivery Dates:

• All delivery dates are estimated, and may vary.
• All packages will be delivered in approximately 3-5 business days from the time the order is processed. Orders will typically be processed within 24-48 hours. Notification will be given when order has shipped.

Shipping and Handling Charges:

• All shipping and handling charges will be calculated at the time of checkout. We will do our best to reduce the number of packages and minimize shipping charges.
• Oversized and bulky items, and/or multiple items purchased may incur additional shipping charges. You will be notified of any additional shipping charges prior to final processing and shipping and will have the opportunity to cancel or change your order as you wish.

Please Note the Following:

• Shipping is available to Hawaii, Alaska, the continental United States, Canada and Mexico.
• Shipping to APO/FPO addresses is available. Additional charges may apply.
• All prices are quoted and all payments must be made in US Dollars ($).
• Your order will leave our store in good condition and risk of loss passes to you when we deliver your package to the shipper. If your order is damaged in transit, please contact USPS immediately and file a claim (1-800-275-8777).

Product Returns:

• If your purchased item is lost in transit or physically damaged when received, please contact USPS immediately and file a claim with them (1-800-275-8777)
• If you are unsatisfied with the item you purchased upon receipt, please contact customer service at CustomerService@thelanocompany.com 
  or (816)753-2900 and a Return Authorization will be issued.
• Any return requests must be made within 30 days of initial purchase.
• Circumstances will warrant which party will assume the additional costs of shipping when dealing with returned/replaced items.